Travel plans can be disrupted by events that are completely outside your or our control. These are often referred to as force majeure events and are handled differently to normal cancellations and changes.

• Tours & Tickets South Africa acts as an agent for various operators and service providers.
• All bookings are subject to the terms and conditions of the relevant operator.
• In force majeure situations, operators may offer date changes, credits, or amended services rather than cash refunds.
• Comprehensive travel insurance is the best way to protect your non-refundable costs.

“Force majeure” typically refers to extraordinary circumstances beyond the control of you, the operator or Tours & Tickets SA, which prevent services from going ahead as planned.

Examples may include (depending on the operator’s terms):

• Extreme weather conditions, natural disasters, fire or flooding.
• Sudden park, road or border closures, or official travel bans.
• Civil unrest, strikes, riots, or security incidents in the area.
• Epidemics, pandemics, or public health emergencies.
• Load-shedding or infrastructure failures that make operations unsafe or impossible.

Each operator’s own terms and conditions define what they regard as force majeure.

When a force majeure event affects your booking, the operator’s policies will guide what can be offered. Cash refunds are not always possible in these cases.

• Where possible, operators may offer a date change or to postpone your booking.
• In some cases a credit or voucher may be issued for future use within a set period.
• Certain costs (e.g. park fees, third-party charges, admin fees) may be non-refundable.
• Tours & Tickets SA will always assist in liaising with the operator, but we are bound by their terms.
• Your own travel insurance is usually the only way to recover non-refundable expenses.

We strongly recommend that all guests take out comprehensive travel insurance at the time of booking, especially for international travel or once flights and high-value services are paid.

Typical policies may include cover for:

• Trip cancellation, curtailment, and delays.
• Medical emergencies and emergency evacuation.
• Lost, stolen, or delayed baggage and personal items.
• Unexpected additional accommodation or transport costs.

Always read your insurer’s policy wording carefully to understand:

• What counts as an insured event.
• Any exclusions (e.g. pre-existing conditions, age limits, high-risk activities).
• How to open a claim and what documentation is required.

• Purchase a travel insurance policy that covers all destinations and activities on your itinerary.
• Keep digital and printed copies of your policy, emergency contact numbers and booking confirmations.
• Check your passport validity, visa requirements, vaccination or health-entry rules where applicable.
• Confirm final pick-up times, meeting points, and supplier contact details before travel.
• If you have medical conditions, carry a doctor’s letter and ensure your insurer is aware of them.

• Tours & Tickets South Africa acts as a booking agent for various operators and service providers.
• Your contract for the actual service (safari, tour, transfer, activity, accommodation) is with the relevant operator.
• This page is general guidance only and does not replace the terms and conditions of operators or insurers.
• We cannot guarantee any insurance outcome or refund decision; these are made by the insurer and/or operator.
• We will always do our best to assist with documentation and communication to support any legitimate insurance claims.